training employees and development course

Case: Cisco Systems Account Managers Are Too Busy for Training Cisco Systems of San Jose, California, helps people make connections in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible providing easy access to information anywhere, at any time. Cisco's account managers are the company's frontline sales force. A needs assessment found that account managers were concerned because learning content was not being delivered to them in a way that fit their work patterns or learning styles. Because account managers spend a lot of time traveling, they wanted to get on the Internet, find what they needed, and get out again. They preferred not to sit in front of a personal computer for a long e-learning course. As a result, Cisco is creating the Account Manager Leaming Environment (AMLE). The AMLE is intended to be a development tool and performance support system based on four business objectives: increase sales, increase revenue, increase speed at which account managers become competent in a topic, and reduce travel and costs. Cisco's goal in developing the AMLE is to create a learning environment that will motivate account managers to use it. Answer any three questions in full- 3*5 - 15 marks 1. What new technology training methods would you recommend including in Cisco's AMLE? Why? 2. Discuss the knowledge, skills, behavior, or competencies that your training method(s) would focus on 3. You have been appointed training manager of CISCO and requested by CEO to propose an alternative training method for employees that should be cost effective, people acceptance, efficient and value for money? 4. Your CEO requested your opinion whether to merge training department with Human Resources or with Operation Management. Submit your report with pros and cons of your finding Source: Based on M. Delahoussave and R. Zemke, "Ten Things We Know for Sure About Learning On-line, "Training (September 2001): 48-59, P. Galavan "Delta force, "T_D (July 2002): 27-28 Reference- chapter 8, pp 339. Training and Development Methods Philanthropy: The desire to promote the welfare of others, expressed especially by the generous donation of money to good causes. "he acquired a considerable fortune and was noted for his philanthropy." Focus