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Pamela was upset about the service she received when she was shopping at a department store in the cosmetics department. First, the different sales people in the area were clustered together talking and laughing and not paying attention to any customers. Then when Pamela asked for her regular color of foundation, the sales associate simply stated that they were out of stock and did not offer an alternative. Pamela went to the eustomer service desk and asked to speak to the store manager. What can the manager do to recover from this service failure?

Multiple Choice

Fire the sales associate with Pamela there to witness the manager reacting to her complaint.

Encourage Pamela to explain the situation by listening without interruption.

Call the associate over to tell her side of the story with Pamela there.

Offer Pamela a different brand of foundation free of charge.

Give Pamela a gift card for an equal amount to what the foundation would have cost.

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