Question: Enrique, a management intern, was tasked with investigating ways for the firm to more effectively compete on a global basis. He was intrigued to learn

Enrique, a management intern, was tasked with investigating ways for the firm to more effectively compete on a global basis. He was intrigued to learn about

as a framework by which to improve quality and to gain certification in accordance with these quality standards.

TQM

2001

ISO

9001

STP

5000

IPO

JIT

Enrique, a management intern, was tasked with investigating ways for the

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