Question: Javier, a management intern at Woller Inc., was tasked with investigating ways for Woller to more effectively compete on a global basis. He was intrigued

Javier, a management intern at Woller Inc., was tasked with investigating ways for Woller to more effectively compete on a global basis. He was intrigued to learn about

___________________

as a framework by which to improve quality and to gain certification in accordance with these quality standards.

ISO

9001

TQM

2001

JIT

STP

5000

IPO

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