Enter your response after each question or statement.

1.List the four basic workplace skills an office professional needs to be successful and explain why each is important.

2.List the six basic knowledge skills an office professional needs and explain why each is important.

3.Explain why soft skills are important to your success in today's office.

Skillssuch as active listening, collaboration, presenting ideas and communicating with colleagues are all highly valued inthemodern workplace. Strongsoft skillsensure a productive, collaborative and healthy work environment, all crucial attributes for organizations in an increasingly competitive world.

4.How does a person acquire responsibility?Dependability? Positive self-esteem?

5.Explain why a situation that seems stressful to one person is not stressful to another and identify at least five ways to cope with stress.

6.How can you accept constructive criticism?

7.Explain why interpersonal skills are important to your success in today's office.

8.Discuss the various types of diversity, and why they are important.

9.What would you do if your manager's business practices seemed unethical to you?

10.Explain what you think would be your greatest barrier to overcome if you chose to work overseas.