Question: Enterprise software applications, ERP, SCM , and CRM are based on a suite of integrated software modules and a common central data repository. Read the
Enterprise software applications, ERP, SCM and CRM are based on a suite of integrated software modules and a common central data repository. Read the Lesson commentary and Chapter : Achieving Operational Excellence and Customer Intimacy. Then, respond to the following questions:
Using a specific Fortune organization of your choice, describe how the organization is currently using an ERP, SCM CRM or Social CRM to achieve two strategic business objectives. Note: Please do not use examples from the textbook, and be sure to cite your sources.
Discuss how an organization can overcome two specific implementation challenges that the enterprise system poses.
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