Question: Entrepreneurs must understand the difference between the B 2 B and B 2 C process. In particular, they should understand that while consumers weigh postpurchase
Entrepreneurs must understand the difference between the BB and BC process. In
particular, they should understand that while consumers weigh postpurchase dissonance,
business buyers
file lawsuits.
prepare RFPs
remain dissatisfied.
conduct vendor analysis.
evaluate organizational culture.
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