$.$ "Equine Global is a high$-$energy, fast paced Information Technology $($IT$)$ services provider company whose passion and commitment for extra$-$ordinary services to deliver the excellent solutions. Our success is driven by our people and their unrelenting focus on delivering results. We attract and retain the brightest minds as well as fully experience leaders in the technology industry in Indonesia. The way we work is based on doing the right way, executing with high standard of excellence, applying innovation as well as latest technology as possible, and capturing opportunities for customers$$ profitable growth."$($a$)$ What seem to be the key elements in this company$$s approach to improvement?