erase 1 A support process performs necessary, value-added activites of an os of an organization measure of process performance that is a ratio of outputs to a) Internal customer index multifactor productivity c) standard deviation d) hybrid analysis ded activities of an organization is a A set of tasks or activities that address the main value-added activities of a) process primary process c) support process d) development process 4 A car wash services 200 customers ins to ar wash services 200 customers ins four hour span in one afternoon. The car wash employs washers at $6 per hour. An appropriate measure of productivity could be a) 200 cars/hour b) 0.6$/car c) 8.3 cars/$ a) 1.6 cars/s 5 Process Mapping is a tool for understanding the process, but could also be used for process improvement 6 A Swim Lane process map shows relationships between links in the supply chain. 7 Which of the following factors would usually reduce cycle time? a) processing customer requests in a series, rather than parallel fashion b) eliminating nonessential process steps c) batching customer requests d) include more controls and inspections 8 A quality performance dimension which focuses on whether or not a product was made or a service was performed as intended is a) performance b) value c) conformance d) intension 9 Low volume, highly flexible equipment and skilled workers is typical of which classic process design. a) production line b) continuous flow process c) job shop d) fixed position 10 A job shop manufacturing process is better suited to make a variety of products than a continuous flow process un