Ethan is developing a message to communicate to a job applicant that he is not being offered the job since he lacks the appropriate experience. Which of the following lines reflects the most effective way of making a clear statement of the bad news if Ethan chooses to organize the message using the indirect method? We have decided that we need someone with at least two years of project management experience for this position. We regret to inform you that we will not be offering you this job. You have not been selected for filling this position since this job requires at least two years of project management experience. We must deny your application for this position because we looking for someone with at least two years of project management experience. Question 15 (1 point) Lara is responding to a customer who complained that his broadband service was down for two days during a recent storm and that he missed out on some important business communications as a result. Which of the following lines reflects the best way in which Lara can apologize to this customer? I am shocked and dismayed that you had to go through this. I take personal responsibility for the inconvenience caused to you. I am sorry that the company could not get your service back up more promptly. I am sorry to hear of your difficulties