Evaluate the motivation methods used at SC. [11 marks]

2 Software Creations (SC) SC is a producer of specialised software for computers, mobile (cell) phones and tablet computers. SC targets the industrial market, selling mainly to small businesses which need a specific piece of software that is unique to that business. SC employs a number of highly skilled workers who produce each piece of software. Most of the workers are under 30 years old and all have university degrees in computer related courses. All the workers are organised into teams. Corina is the Head Designer and she is in charge of all the teams. She mainly uses a laissez-faire style of leadership Fig. 2: Organisation chart of production teams 5 Corina - Head Designer Computer software design team Mobile phone software design team Tablet computer software design team Testing team Targets are set for the teams. Each worker is paid by performance related pay based on how many of the targets the team meets. Table 2: Production team data 10 Team Number of workers in team Number of workers from team who left SC in 2015 % of targets met in 2015 Average annual performance related pay of workers in team $35000 15 5 o 96% 12 3 Computer Mobile phone Tablet Testing $32000 10 2 $32000 87% 86% 62% 20 8 $25000 The Testing team is responsible for making sure that the final product meets the needs of the customer. When a piece of software has been completed it is handed over to the Testing team who perform a series of tests on the software before it is released to the customer. The team has suffered from high labour turnover, which has led to a reduction in the number of targets being met 25