Question: (Evaluate Vendor Support Web Sites) Select three or more support Web Sites from among the following hardware vendors: Apple (http://www.apple.com/support/hardware) Dell (Support.dell.com) Gateway (Support.gateway.com/support/default.asp) Hewlett-Packard

(Evaluate Vendor Support Web Sites) Select three or more support Web

(Evaluate Vendor Support Web Sites) Select three or more support Web Sites from among the following hardware vendors: Apple (http://www.apple.com/support/hardware) Dell (Support.dell.com) Gateway (Support.gateway.com/support/default.asp) Hewlett-Packard (www8.hp.com/us/en/support-drivers.html) . Lenovo (consumersupport.lenove.com) Sony (esupport.sony.com/perl/select-system.pl) Toshiba (www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp) Compare and evaluate each vendor's support Web Site using the Customer Support Criteria discussed in Chapter 2. Limit your evaluation to the support home page and perhaps one level below the home page. Address questions such as: 1. How easy or difficult is it to find information about a specific models? 2. Does the site provide the kind of information that a user support specialist would need to know? 3. Is the information in a format that is usable? 4. What tools are available on the Web site to allow someone to contact the Vendor with a question? 5. Is it easy to navigate the Web Site? 6. Based on its support Web Site, how do you rate each Vendor's Commitment to excellent customer service

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