Evaluating management control systems, balanced scorecardQuick Stop operates $1,000$ con$-$ venience stores throughout the United States. The company's slogan is "Best Stop of the Day" and its mission is to make every customer a return customerQuick Stop's corporate strategy supports this mission by stressing the importance of sparkling clean surroundings, well$-$stocked shelves, and, above all, cheerful employees. Of course, improved shareholder value drives this strategy $1.$ Assume that Quick Stop uses a balanced scorecard approach $($see Chapter $12)$ to formulating its man$-$ agement control system. List three measures that Quick Stop might use to evaluate each of the four balanced scorecard perspectives : financial perspective, customer perspective, internal$-$business$-$ process perspective, and learning$-$and$-$growth perspective.