Question: Even though Ryan had worked diligently to try and meet people at new firms in his area, he couldn't get past the receptionist who kept

Even though Ryan had worked diligently to try and meet people at new firms in his area, he couldn't get past the receptionist who kept putting him off. He was very disappointed when he discovered the company had decided on the purchase without considering Ryan's company or its products. Ryan is having difficulty with which person in the buying center?

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