1. Even with the flight overbooked and passengers refusing to give up their seats, what do believe United Airlines should have done instead of forcefully removing the passenger from the airline?
2. What do you think about the legality of airlines being allowed to oversell flights every single day (a widely employed practice across the industry)? In other words, do you believe airlines should be allowed to sell more seats for flights than are actually available? Why or why not?
3. What do you believe the passenger from the video who was physically injured and forcefully removed from the plane should do in response to this incident?
4. If ever in a situation like this, as a passenger, what would you do in response to being told you must de-board the plane due to the flight being oversold?
5. As consumers, responding to this horrific incident by boycotting United makes sense and perhaps feels like the right thing to do. However, the airline has more than 82,000 employees, all but a few who did nothing wrong, but many of whom will be adversely affected and could soon lose their jobs as the company's value continues to plummet (stock down $1.4 Billion since the incident). Imagine you're running United Airlines, how do you address this terrible incident while also trying to salvage the value of your company and the jobs of many thousands of workers who could be negatively affected as a result of a few poorly behaved people? Explain in detail.