Question: Every customer has a right to complain, and timely response and resolution is vital for a firm's success. Evaluate the benefits that accrue to a

Every customer has a right to complain, and timely response and resolution is vital for a firm's success. Evaluate the benefits that accrue to a firm while receiving complaints from its customers

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Every customer has a right to complain, and timely response and resolution is vital for a firm's success. Evaluate the benefits that accrue to a firm while receiving complaints from its customers.

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