Every customer order in the cabinet shop was meticulously tracked by employees. They knew who ordered what

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Question:

Every customer order in the cabinet shop was meticulously tracked by employees. They knew who ordered what and when the order was placed. They also recorded when the job was promised and delivered. Using the delivery date and the order date, the employees were able to compute

a. profitability.

b. the flow time.

c. the lateness.

d. the tardiness