Every IT professional should strive to solve technology issues promptly. However, sometimes, the ability to solve an issue exceeds the IT professional$$s authority or access. The IT professional must do everything possible to address the situation and maintain the impacted user$$s satisfaction level.

For this week$$s discussion, imagine that you work at the main office and are troubleshooting an issue. Through your troubleshooting efforts, you have identified a fix action. However, you determine that the change you need to make exceeds your authority and access. The user is at a work stoppage and cannot continue until the fix action is applied. The user has been receptive to your troubleshooting efforts. However, they are losing patience as you cannot resolve their issue. Reflect on what you would or would not do for this user to ensure customer satisfaction and improve the user experience with IT services. $1,$ What additional steps would you take to ensure that the user$/$customer is satisfied? $2,$ How would you communicate this to the user?