Every service has a service package, which is defined as a bundle of goods and services that is provided in some environment. This bundle consists of five features. Which of the following is not one of those features? Multiple Choice Supporting facility Explicit goods Information Explicit services Implicit services Which of the following approaches to service design is characterized by having the customer take a greater role in the production of the service? Multiple Choice Production-line approach Personal-attention approach Quality approach Do-it-yourself approach Self service approach Which of the following is one of the three contrasting approaches to delivering on-site service? Multiple Choice Quality approach Stock market approach O Production-line approach Retail approach Professional approach Which of the following forecasting methodologies is considered a causal forecasting technique? Multiple Choice Exponential smoothing Weighted moving average Linear regression O Historical analogy Market research