Every service has a service package, which is defined as a bundle of goods and services that is provided in some environment. This bundle consists of five components. Which of the following is not one of those components? O Supporting facility Explicit goods Information O Explait services Implicit services Question 19 4 pts Examples of which component of the service package would include a detailed description of the items offered for sale, tee-off times, weather reports, medical records, set of customer preferences and item availability Supporting facility Facilitating goods Information Explicit services Implice services Question 20 4 pts The service package consists of five components. Which one of the following is not one of these components? Explait services Supporting facility. Information Cost of service Question 21 4 pts In designing a facility based service (where a customer must come to a facility to receive the service), the servicescape concept needs to be applied. The Servicescape element called Ambient Conditions addresses which of the following? 1. planning the circulation path of the customer II. use of background music III. Lise of lighting IV. display of merchandise V. organizing merchandise groups of related items