ewed, following protocol. King hung up$.$

That evening Browne received a call from her teammate, Allen, who was still at the client$$s place.

She mentioned Jones had presented Browne$$s draft to King and the client, showing common errors

often committed during a first draft. Jones had assured them he would immediately rectify these errors.

Browne was shocked and could not understand why Jones would point out these initial mistakes to the

client. She felt Jones had not only put her career at stake, but also the company$$s reputation. Browne

rushed to report this issue to the company$$s HR manager, Filantino. Following her report, Jones was

asked to explain his understanding of the incident. Meanwhile, the unhappy client reported the confusion

and shabby work to the lead client service manager of the Cayman division, and also contacted Roy, the

Jamaican division head. As a measure to contain the situation, Jones was immediately called back to

Jamaica and replaced with another experienced senior team leader. King was given a reprimand, but

retained until the project was completed.

Filantino contemplated this issue, hoping the new team leader would resolve the crisis, allowing the team

to finally complete the project. He also understood this incident had severely damaged the company$$s

image $$ a careful effort would be required to undo the damage. Filantino could not understand how a

mature group of people could create so much conflict among themselves while working toward a common

goal. He understood that the success of the project did not solely depend upon technical expertise of team

members and that something beyond that was needed.

Questions

Use appropriate theories that you have learned in this course, answer the following questions:

$1.$ Discuss the dysfunctional characteristics of the FAIS project Management Team

$2.$ Analyze the issues of leadership in the case. How has Chris preformed as a leader? What has he

done or failed to do to make the team effective?

$3.$ Is poor cohesiveness related to the team$$s performance failure?

$4.$ Discuss the measures that the team le