Exam One$-$Chapters $1-3($i$)$

$14$

Different Managers, Different Roles

It would not be advantageous for everyone to play the same role in an organization. When it comes to leaders$/$managers$,$ there must be divisions of power, separate roles, and a chain of command. Managers are generally broken down into three groups: Top$-$level managers, who focus on firm effectiveness and long$-$term issues; mid$-$level managers, who translate the top manager's goals into objectives and activities; and frontline managers, $3$

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who are directly involved with nonmanagement employees to implement the plans of mid$-$level managers.

$01$:$32$:$16$

Read the description for each manager, then, use this information to match each one with the appropriate level of management they represent.

Thomas $-$ For many years he was a software programmer for a large military contractor and wrote code for flight simulators. Now he has been promoted and currently manages a team of nine programmers who write code like he did before he was promoted.

Wendell $-$ After growing up on a farm, he joined the Army and used the GI Bill to go to college. After he graduated from college, he started a human resource consulting firm. This firm has now grown to over $10,000$ employees and Wendell serves as the CEO.

Mary $-$ For many years she worked as a waitress at a chain restaurant. She now serves as the district manager. Her role involves meeting with the CEO of the restaurant chain, then formulating a plan and communicating the plan to the restaurant managers in her district $($which she supervises$)$ to achieve the long$-$term objectives set by the CEO.

$1$

Frontline manager

$2$

Top$-$level manager

$3$

Middle$-$level

manager

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Prey

$14$ of $25$

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