Solve this case study subject: organizational behaviour

7:15 A 6 Stoll 70% Answer the following questions: 1. Identify the organizational culture existing in the case and your perception about the reasons that Maria wants to post for a position in another department? 2. Define "Attitude" and How should Suzie respond to Maria's complaints from the perspective of OB ? Doc. No.: EDQMS 11 Revision no.: 1.0 Student Appeal Procedure 3. Identify the four different aspects of group structure and which role of the typical behavior that characterizes Suzie & Maria in there social context in this case. 4. How you will solve the problem when you hear that one of your employees wants to transfer to another department? Ground Rules 1. Use Times New Roman 14-point font. 2. Leave Spaces between paragraphs. 3. Use simple words and do not deny to use a simple sentence. II What would you do when you hear that one of your employees wants to transfer to another department? CASE STUDY MISLEADING HEARSAY Suzie Anderson began her job as a senior manager at Human Resources department of A&B bank almost four years ago. Indeed, Suzie took pride in her ability to create a high morale and high performance unit. This was particularly pleasing because they were extremely busy and able to keep up with the volume of Human Resources expected from them. Then, early on Tuesday morning, Suzie's secretary, Maria James, knocked on Suzie's door and asked to see her. Suzie liked Maria and considered the secretary to be one of her "stars." Indeed, in an effort to develop Maria's talents and abilities, Suzie had gone out of her way to give Maria special assignments, including her in all the major planning activities of the department and entrusting her with the administration of certain departmental programs, such as tuition assistance and evaluation follow-through. By now, Maria functioned more as an administrative aide than as a secretary. Maria was upset about something as she seated herself in the chair next to Suzie's desk. Slowly, Maria placed a job-posting application form in front of Suzie. She would not look her supervisor in the eyes. Suzie was surprised, to say the least. As far as Suzie knew, Maria liked both her job and working in the Human Resources Department. In tum, everyone else in the department liked and respected Maria. Suzie looked over the form and said, "So you want to post for the executive secretary job in the Branch Management Division." She paused. "Could I ask you for some additional information, Maria? I'm kind of surprised." Maria looked at her gripped hands, thinking. Suzie waited. Finally, Maria looked up and said: "I noticed in last week's job posting that the executive secretary position is graded as a 14. Now that's two grades higher than my job!" She caught her breath. "You know my friend Mary Johnson works over there. She told me that half the time the secretary sits around doing nothing". Maria continued, gathering some anger in her look and resentment in her voice. "Look, Suzie, you know how hard I work, how hard we all work, around here. I mean, I'm always busy. I don't see why I should work in a job graded at a 12 and work twice as hard and yet not be paid the same as that secretary. Doc. No.: EDQMS 11 Revision no.: 1.0 Student Appeal Procedure The job requirements for the job are just a little higher than mine, and the merit raise you gave me last month hardly helped at all." Suzie listened; then she replied: "It sounds to me, Maria, that you're feeling angry because you think you should be paid more for the work you do and that you want to switch jobs rather than put up with things as they are. Am I right?" Maria nodded her head in agreement. Suzie knew, though, that A&B job evaluation system was up to date and that the executive secretary position to which Maria referred did require additional background experience, skills, and responsibilities beyond what was needed in Maria's current job. Because her secretary was such a good employee and a nice person, Suzie was quite concerned. She felt strongly that moving to the executive secretary job would not be what Maria really wanted, and she hated to lose Maria, especially if her decision was based on faulty reasoning and the move would not be good for her. 7:15 A 6 Stoll 70% Answer the following questions: 1. Identify the organizational culture existing in the case and your perception about the reasons that Maria wants to post for a position in another department? 2. Define "Attitude" and How should Suzie respond to Maria's complaints from the perspective of OB ? Doc. No.: EDQMS 11 Revision no.: 1.0 Student Appeal Procedure 3. Identify the four different aspects of group structure and which role of the typical behavior that characterizes Suzie & Maria in there social context in this case. 4. How you will solve the problem when you hear that one of your employees wants to transfer to another department? Ground Rules 1. Use Times New Roman 14-point font. 2. Leave Spaces between paragraphs. 3. Use simple words and do not deny to use a simple sentence. II What would you do when you hear that one of your employees wants to transfer to another department? CASE STUDY MISLEADING HEARSAY Suzie Anderson began her job as a senior manager at Human Resources department of A&B bank almost four years ago. Indeed, Suzie took pride in her ability to create a high morale and high performance unit. This was particularly pleasing because they were extremely busy and able to keep up with the volume of Human Resources expected from them. Then, early on Tuesday morning, Suzie's secretary, Maria James, knocked on Suzie's door and asked to see her. Suzie liked Maria and considered the secretary to be one of her "stars." Indeed, in an effort to develop Maria's talents and abilities, Suzie had gone out of her way to give Maria special assignments, including her in all the major planning activities of the department and entrusting her with the administration of certain departmental programs, such as tuition assistance and evaluation follow-through. By now, Maria functioned more as an administrative aide than as a secretary. Maria was upset about something as she seated herself in the chair next to Suzie's desk. Slowly, Maria placed a job-posting application form in front of Suzie. She would not look her supervisor in the eyes. Suzie was surprised, to say the least. As far as Suzie knew, Maria liked both her job and working in the Human Resources Department. In tum, everyone else in the department liked and respected Maria. Suzie looked over the form and said, "So you want to post for the executive secretary job in the Branch Management Division." She paused. "Could I ask you for some additional information, Maria? I'm kind of surprised." Maria looked at her gripped hands, thinking. Suzie waited. Finally, Maria looked up and said: "I noticed in last week's job posting that the executive secretary position is graded as a 14. Now that's two grades higher than my job!" She caught her breath. "You know my friend Mary Johnson works over there. She told me that half the time the secretary sits around doing nothing". Maria continued, gathering some anger in her look and resentment in her voice. "Look, Suzie, you know how hard I work, how hard we all work, around here. I mean, I'm always busy. I don't see why I should work in a job graded at a 12 and work twice as hard and yet not be paid the same as that secretary. Doc. No.: EDQMS 11 Revision no.: 1.0 Student Appeal Procedure The job requirements for the job are just a little higher than mine, and the merit raise you gave me last month hardly helped at all." Suzie listened; then she replied: "It sounds to me, Maria, that you're feeling angry because you think you should be paid more for the work you do and that you want to switch jobs rather than put up with things as they are. Am I right?" Maria nodded her head in agreement. Suzie knew, though, that A&B job evaluation system was up to date and that the executive secretary position to which Maria referred did require additional background experience, skills, and responsibilities beyond what was needed in Maria's current job. Because her secretary was such a good employee and a nice person, Suzie was quite concerned. She felt strongly that moving to the executive secretary job would not be what Maria really wanted, and she hated to lose Maria, especially if her decision was based on faulty reasoning and the move would not be good for her