Example: 1. The heading contains the receivers address and the date when the letter was written. ANSWER: receivers address senders address

2. In a memo, the most important information comes first. ANSWER: T

11. A salutation can be found in all of the three business correspondences: letters, memos, and e-mails. ANSWER: T 12. A letterhead is a part of the memo that indicates the name of the company. ANSWER: 13. The date should be written in plain numerals. ANSWER: Plain- Not Plain 14. Among the three business correspondence, the most costly is the e-mail. ANSWER: 15. In a business letter, the punctuation used after the salutation is comma. ANSWER: 16. Respectfully yours is a formal complimentary close. ANSWER: T 17. A transmittal memo introduces a document to the reader. ANSWER: T 18. The subject line must be reflective of the content of the memo. ANSWER: T 19. Subject line should be changed when you are replying to an e-mail. ANSWER: T 20. The full block format uses paragraph indentation. ANSWER: 21. The body of the letter contains the phrase of greeting. ANSWER: body- salutation 22. A memo follows an inverted structure. ANSWER: T 23. A semicolon is used at the end of the complimentary close. ANSWER: semicolon-comma 24. The title of the receiver of the application letter is optional. ANSWER: T 25. Add two spaces for the signature block. ANSWER: two-four