Executives at Moonlight Auto believe that adopting a solid human resource plan and organizational structure will turn the company around quickly and provide good quality at a competitive price. Management strongly believes that the following factors can contribute to the success they seek:

$(1)$ building strong teams relying on the notion of small business units or team accountability will contribute to strong group effort.

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$(2)$ allowing teams or groups to be responsible for all aspects in changing the process, allocating resources, and even having a say in hiring of new employees.

$(3)$ developing and adopting a new process for quality management.

$(4)$ a process of adaptability to change and the different requirements posed by competitiveness is to be key and will require extensive group support.

$(5)$ training to enable employees to function within groups.

$(6)$ training, guiding and mentoring employees in conflict management and problem solving.

Executives at Moonlight Auto feel that, on the basis of their beliefs and plan, absenteeism should be reduced, quality improved and greater profitability realized. Although Sunshine Holdings is providing financing, they still wonder about the feasibility of the plan.

Referring to SCENARIO $6-3,$ senior management at Moonlight Auto explain to their employees that group function must become a major focus if the company is to survive. They also want to structure the environment in such a manner as to make certain that maintenance roles within groups are acknowledged. In designing this process, they recognize that which of the following is a characteristic of a maintenance role?

Select one:

Initiating

Clarifying

Compromising

Consensus testing

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