Exercise 1 Knowledge processes Consider the KM processes that we discussed in the Topic 2 lecture and reading, listed below. For each of these processes, state what the SOSC are doing in that area. Do you think they are doing well? What could they do to improve their performance for that process?

Knowledge Capture:

Knowledge Creation:

Knowledge Codification:

Knowledge Sharing:

Knowledge Access:

Knowledge Application:

Knowledge Reuse:

Sunbeam Owners Spares Club Suppose now that it is a few years later and the Sunbeam Owners Spares Club have implemented some of the initiatives they had been considering. They have created several videos of the mechanics carrying out repairs and services and have an active apprenticeship program where the younger members learn directly the mechanics by assisting them. They also recorded several interviews with some of the original members, who shared their knowledge and reminiscences about Sunbeam. However, many of these interviews still haven't been transcribed, and as the older members were inclined to ramble it is not clear if the recordings actually contain any useful information. They have made a start on the inventory, and now maintain the spreadsheet in Google Docs so don't have any problems with versions anymore. However, many of the items in the shed still remain uncatalogued. The younger members have created a Facebook group where they have made contact with other Sunbeam enthusiasts. They have also used Facebook to recruit some new members with mechanical skills interested in learning about Sunbeam