Exercise 12.1 from the text:

Before embarking on an improvement project, the manager or managers in the departments or units the project will affect should establish clarity about the project scope (areas affected) and purpose (desired outcome). The more issues clarified up front, the less likely the team will be to experience false starts. A written project charter is essentially a contract between the organization's management and the improvement team. The project leader and the sponsoring manager(s) may jointly create the charter, or it may be created at the first team meeting. Issues that should be addressed in creating the project charter include these: ? Purpose: In one or two sentences, describe the purpose of the project. The brief explanations should define, in specific terms, what the project is expected to achieve. ? Objectives: List some of the measurable outcomes of the project. The objectives should answer the questions "How will we achieve our purpose?" and "What are the signs of success?" ? Deliverables: What are the tangible milestones anticipated along the way? What progress points can be expected? When defining deliverables, include dates?they add commitment and urgency to the project completion. Team and team resources: Identify the people and resources needed to analyze, create, and carry out the purpose. ? Success factors: These are the essential elements outside the team needed to make the project successful, such as buy-in from the staff or financial resources

Read- the case study. Assume=you are one of the two directors in the case study, and -you-are writing a team charter jointly with the other director to address the problems identified in the case study. here is the template

Project Title Purpose What are we trying to achieve? Objectives The new/ redesigned process will (be specic): What are we trying to achieve? How will we know we got there? Deliverables What must be done to achieve the objectives? Team and Resources Core project team members: Leader: Other members: People who have knowledge or skills that will be helpful for completing the project: Success Factors - D What leadership and 0 resources are needed to . make this improvement a success