Exercise 18-28 (Static) Performance Measures and the Balanced Scorecard (LO 18-3, 4) Snowy Mountain Financial Advisors is a network of branches providing investing and financial advising services. It discloses that it uses a balanced scorecard with the following six performance measures. Required: Link the measures to the perspective number(s) of the balanced scorecard. Perspective 1. Financial 2. Customer 3. Learning and growth 4. Internal business processed Perspective Number Performance Measure Market share Regulatory compliance New customer referrals from existing customers Training hours Order emors Branch profit Exercise 18-29 (Static) Performance Measures and the Balanced Scorecard (LO 18-3, 4) Metro Museum is an art museum located in a mid-sized city. It is a not-for-profit organization that relies on ticket sales, memberships, and donations for financial support. It discloses that it uses a balanced scorecard with the following six performance measures. Required: Link the measures to the perspective number(s) of the balanced scorecard. Perspective 1. Financial 2. Customer 3 Learning and growth 4. Internal business processes Performance Measure Perspective Number Operating surplus (revenues less costs) Ratings on a well-known travel website Average wait time for ticket purchase College credits in art history course eamed by docents at the local college New memberships Staff to visitor ratio Exercise 18-33 (Static) Benchmarks (LO 18-5) Match each of the following specific measurements to its benchmark category. a Length of time to fill vacant position Number of product recalls b c Number of requests for transfer d Percentage of late deliveries Employee performance Product performance Supplier performance Support performance Exercise 18-34 (Static) Benchmarks (LO 18-5) Match each of the following specific measurements with its benchmark category. a. Customer returns b. Errors reported c Material quality d Training hours completed Employee performance Product performance Supplier performance Support performance Exercise 18-36 (Static) Manufacturing Cycle Time and Efficiency (LO 18-6) Bell & Porter has the following average times (in hours) Inspecting product Manufacturing product Storing inventory Transporting product 0.30 2.10 0.35 3.25 Required: Calculate the manufacturing cycle efficiency Manufacturing cycle efficiency % Exercise 18-28 (Static) Performance Measures and the Balanced Scorecard (LO 18-3, 4) Snowy Mountain Financial Advisors is a network of branches providing investing and financial advising services. It discloses that it uses a balanced scorecard with the following six performance measures. Required: Link the measures to the perspective number(s) of the balanced scorecard. Perspective 1. Financial 2. Customer 3. Learning and growth 4. Internal business processed Perspective Number Performance Measure Market share Regulatory compliance New customer referrals from existing customers Training hours Order emors Branch profit Exercise 18-29 (Static) Performance Measures and the Balanced Scorecard (LO 18-3, 4) Metro Museum is an art museum located in a mid-sized city. It is a not-for-profit organization that relies on ticket sales, memberships, and donations for financial support. It discloses that it uses a balanced scorecard with the following six performance measures. Required: Link the measures to the perspective number(s) of the balanced scorecard. Perspective 1. Financial 2. Customer 3 Learning and growth 4. Internal business processes Performance Measure Perspective Number Operating surplus (revenues less costs) Ratings on a well-known travel website Average wait time for ticket purchase College credits in art history course eamed by docents at the local college New memberships Staff to visitor ratio Exercise 18-33 (Static) Benchmarks (LO 18-5) Match each of the following specific measurements to its benchmark category. a Length of time to fill vacant position Number of product recalls b c Number of requests for transfer d Percentage of late deliveries Employee performance Product performance Supplier performance Support performance Exercise 18-34 (Static) Benchmarks (LO 18-5) Match each of the following specific measurements with its benchmark category. a. Customer returns b. Errors reported c Material quality d Training hours completed Employee performance Product performance Supplier performance Support performance Exercise 18-36 (Static) Manufacturing Cycle Time and Efficiency (LO 18-6) Bell & Porter has the following average times (in hours) Inspecting product Manufacturing product Storing inventory Transporting product 0.30 2.10 0.35 3.25 Required: Calculate the manufacturing cycle efficiency Manufacturing cycle efficiency %