Exercise 18-29 (Static) Performance Measures and the Balanced Scorecard (LO 18-3, 4) Metro Museum is an art museum located in a mid-sized city. It is a not-for-profit organization that relies on ticket sales, memberships, and donations for financial support. It discloses that it uses a balanced Scorecard with the following six performance measures Required: Link the measures to the perspective number(s) of the balanced Scorecard. Perspective 1. Financial 2. Customer 3. Learning and growth 4. Internal business processes Number Answer is complete but not entirely correct. Perspective Performance Measure Operating surplus (revenues less costs) Ratings on a well-known travel website Average wall time for ticket purchase College credits in art history course earned by docents at the local college New memberships Staff to Visitor to . Exercise 18-33 (Static) Benchmarks (LO 18-5) Match each of the following specific measurements to its benchmark category. a. Length of time to fill vacant position b. Number of product recalls c. Number of requests for transfer d. Percentage of late deliveries Employee performance Product performance Supplier performance Support performance Exercise 18-34 (Static) Benchmarks (LO 18-5) Match each of the following specific measurements with its benchmark category. a. Customer returns b. Errors reported c. Material quality d. Training hours completed Employee performance Product performance Supplier performance Support performance