Question: Exercise 2 2 - 1 7 ( Algo ) Performance measures - balanced scorecard LO A 3 USA Airlines uses the following performance measures. Classify

Exercise

22 - 17 (

Algo

)

Performance measures

-

balanced scorecard LO A

3

USA Airlines uses the following performance measures. Classify each performance measure into the most likely balanced scorec perspective it relates to: customer, internal process, innovation and learning, or financial.

\

table

[[

Performance measure,

], [1 .

Cost of leasing airport gates,

], [2 .

Gallons of oil used,

], [3 .

Cost of leasing airplanes,

], [4 .

Employee diversity training sessions completed,

], [5 .

Time airplane is on ground between flights,

], [6 .

Percentage of waste recycled,

], [7 .

Cash flow from operations,

], [8 .

Airplane miles per gallon of fuel,

], [9 .

Safety violations per mile flown,

], [10 .

Percentage of ground crew trained,Innovation and learning

], [11 .

Return on investment,Financial

]]

Exercise 22-17(Algo) Performance measures-balanced scorecard LO A3 USA Airlines uses the

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