Question: Exercise 2 A . What kind of data is shown in Table 2 ? Which method would you use for measurement system analysis ( MSA

Exercise 2
A. What kind of data is shown in Table 2? Which method would you use for
measurement system analysis (MSA) to verify the repeatability and
reproducibility of QA results? Conduct the appropriate MSA.
B. Determine the potential causes of why CCS fails to meet First Call Resolution
targets consistently.
C. Brainstorm and propose solutions for the elimination of causes of failure to
meet FCR targets

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