Question: Exercise 5 . 2 1 As a process analyst working for a financial institution, you are engaged in a project that aims at improving the

Exercise 5.21 As a process analyst working for a financial institution, you are
engaged in a project that aims at improving the companys credit application
process. The first step is to model the as-is process. You have interviewed a few
representatives for three key roles participating in this process: customer service,
corporate risk assessor and risk management. The relevant parts of the interview
transcripts for each role are provided below.

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