Exercise 5.21 As a process analyst working for a financial institution, you are engaged in a project that aims at improving the company's credit application process. The first step is to model the as-is process. You have interviewed a few representatives for three key roles participating in this process: customer service, corporate risk assessor and risk management. The relevant parts of the interview transcripts for each role are provided below. Customer service: "After I receive a credit application from the customer, I check if the application is complete. If the application is incomplete, I send a request for clarification to the customer. Once I applicatioa as combjtete, 1 pass it on to a corperate rick assessor, I then prepare wome further mill eventually receive oste of the following a A notification of approval trom the cormarate risk assesso, b) A notification of rejection from the corporate risk assessor, or e A request for ciarification frodm the risk managct. In case of (a), I scind a crodit spproval together with the marketing material twe the cuaterner, after which the process is fintshed for me. In case of (b), I hend a credit rejection, after. which the process is finished for mes in citse of (c), I lend a request for elarification to theceive again one of the three documents listed ahove". foceive aguin one of the three dociments listed above: Corporate risk assessor: -When I receive a credit application from the customer service, 1 first check it. Aflerwards, I send it to the risk manager, from whom I then receive either a notification of approval or a notification of rejection. In both cases, 1 forward the notification to the customer service, after which the process is finished for me". Risk manager: "After receiving a credit application from the corporate risk assessor, 1 check it for completeness. If it is not complete, I send a request for clarification to the customer service. After the customer service responds with a clarification, I check the crefit application again. Onee an application successfuily passes the completeness check, 1 assess its content. There are three possible outcomes of this assessment: - The credit application satisfies our criteria for approval. In this case, I send a notification of approval to the corporate risk assessor. Then 1 formally authorize the credit in our IT systems, after which the process is finished for me. - The credit application does not satisfy our criteria for approval. In this case, 1 send a notification of rejection to the corporate risk assessor, after which the process is finished for me. - Some information in the application is unclear. In this case, 1 send a request for clarification to the customer service. After receiving the clarification, I assess the content of the credit application once again. This leads to one of the three outcomes listed here". Next, you took an active role in observing how this process works by actiny as the customer. Using a fake identity (in agreement with the process owner), yor triggered this process several times and came up with the following observations. Customer: To apply for credit, the customer needs to fill out a credit application and send it to the financial institution. They will eventually get a response, which can be cither: - A credit approval with additional marketing material or a credit rejection. In these two cases, the process is finished for the customer. - A request for clarification. In this case, the customer can proceed by preparing a clarification and sending it to the financial institution. After that, he or she will get a response that may be a credit approval with additional marketing matenal, a credit rejection, or again a request for clarification. Using the information above, create a draft BPMN model of the as-is credit application process. This draft will then be validated with the people that have been interviewed before sign-off by the process owner. Make appropriate assumptions