Question: Exercise 8 . 1 5 The following text is the literal description of a redesign case at IBM Credit Corporation, taken from the book Reengineering

Exercise

8.15

The following text is the literal description of a redesign case at IBM Credit Corporation, taken from the book Reengineering the Corporation by Hammer and Champy

[62] .

It is split up into several parts. Please read these and answer the questions.

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