Question: Exercise: Balanced Scorecard PS had to post this question again can you please answer it Pick a company you work for or are familiar with.

Exercise: Balanced Scorecard

PS had to post this question again can you please answer it

Pick a company you work for or are familiar with. Using the Balanced Scorecard explained in our textbook in Chapter 14 (on pages 510-513 in my book but yours may differ slightly), answer the question about the company, its vision and strategy and four objectives and measures fitting the Balanced Scorecard. You should be able to find much of this information on the company's website. Oftentimes, finding press releases on annual reports or financial statements can help.

Note that in this framework, an objective is a lower-level goal the company sets to help meet the higher-level strategic goal. For example, the strategic goal is to increase total company sales by 10% this year. One objective that supports this is to increase market share in the Asia-Pacific region by 25%.

1. Company name

Company vision & strategy

Financial Performance Measures

a. What is one high-level goal the company should set to succeed financially in the eyes of the company shareholders (owners or stockholders)?

b. To support this strategic financial goal, what is one financial objective (lower-level goal) that will help make the strategic goal happen?

Internal Business Processes Performance Measures

a. To satisfy their shareholders and customers, what is one internal business process the company needs to do well?

b. For this internal business process, what is one specific objective that can help accomplish the strategic goal?

Learning and Growth Performance Measures

a. What is one strategic goal the company should set to encourage learning and professional development for all employees?

b. To support this high-level professional development goal, what is one specific learning and growth objective and how can its success be measured?

Customer Service Performance Measures

a. What is one strategic goal for customer service or customer relationship management for the company?

b. To support this strategic customer-oriented goal, what is one specific objective and how can its success be measured?

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