Exercise: Developing a performance appraisal system You will find below descriptions for three jobs. Read the descriptions carefully. Your task is to develop a system for appraising the performance of employees on this job. Prepare a report for a performance appraisal system for two of those jobs. In the respective report, you must specify: How performance on the job is defined (all incl. aspects/dimensions of performance) The types of performance information you will collect The exact means and methods (e.g., traits, behaviors, results) by which you will collect the information, and in the case of subjective ratings, who will make those ratings Note: You may want to use different methods for different types of information Some example measures to assess certain aspects/dimensions of performance Note: See the book for example measures for different trait and behavioral methods The steps you will take to ensure that the information collected is reliable and valid (and address issues of criterion deficiency and contamination) How often the measure(s) of performance will be obtained Why you made the choices you did (e.g., why did you chose the specific means and methods to collect the information?)

Job Descriptions:

Post Office Clerk: Receives letters and parcels and sells postage stamps and money orders. Weighs packages to determine charges. Computes cost of insuring and registering mail. Answers questions concerning postal regulations and procedures. Place mail into slots after sorting by mail code or destination. Takes complaints regarding lost mail or mail theft, fills out forms and submits for investigation.