Question: Exercise Team intervention (Facilitation and Team Development) jeb's Feet Auto is a distributor of bulk customized automobiles and trucks for business and government customers. It


Exercise Team intervention (Facilitation and Team Development) jeb's Feet Auto is a distributor of bulk customized automobiles and trucks for business and government customers. It buys cars and trucks in large volumes from major automobile manufacturers, customizes the vehicles according to the client's specifications, and delivers them to the customer site, One important process for Jeb's Fleet Auto is the contracis process, since the contract must contain detailed descriptions of what Jeb's mechanics will do to customize the vehicles and a carefully worded financial statement of what the customer will pay to Jeb's for the vehicles, The documented process for draning a customer contract is presented below. Two problems have recently come up in this process: 1. The contracts process is intended to take fewer than 5 days, but it currently takes more than 15 The approval stages are taking considerably longer than expected as the senior manager, legal, and finance all have new requirements of language to be inserted in contracts to reduce the company's liability 2. Customers are noticing major errors in the drafting of the contracts. The most common errors are in the section on pricing, though there are also errors in the vehicle specifications the customer has requested. Recently the errors in vehicle specifications led to the return of a major customer order, costing Jeb's a significant amount of money Review Jeb's Fleet Auto on Page 283 Assume the following structure of the organization: 5 Salespersons Each of the other 4 departments has a Manager, an Assistant Manager and an Office Clerk Your role is to help the various teams in the organization to come to an agreement on how to resolve the problems in the contract process. Address the following - worth 5 marks each: 1) Identify the root problems and the specific goals of the intervention 2) Describe the intervention you would administer. 3) Explain the reasoning behind your method of intervention 4) Explain the follow up would you recommend for this organization after the intervention
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