Exercise - Transformational Process Redesign Let us consider the order-to-cash process of a bookshop, pictured below. In the past two decades, most of the bookshops have redesigned this process, transitioning from physical stores to digital stores. Among them, the most popular and successful example is Amazon (Kindle store). 1. Draw the order-to-cash process of the Amazon digital Store. 2. Compare the Amazon digital store order-to-cash process with the physical store order-to-cash process and list what BPR principles may have led the redesign. 3. Discuss the benefits of the redesigned process. .. Until 5.00 pm Serve customer not in stock Order the book Collect Bookshop Bookshop clerk Open bookshop Help customer find a book 0 Close bookshop payment 9.00 am Book available Customer arrived Customer served Bookshop closed Exercise - Transformational Process Redesign Let us consider the order-to-cash process of a bookshop, pictured below. In the past two decades, most of the bookshops have redesigned this process, transitioning from physical stores to digital stores. Among them, the most popular and successful example is Amazon (Kindle store). 1. Draw the order-to-cash process of the Amazon digital Store. 2. Compare the Amazon digital store order-to-cash process with the physical store order-to-cash process and list what BPR principles may have led the redesign. 3. Discuss the benefits of the redesigned process. .. Until 5.00 pm Serve customer not in stock Order the book Collect Bookshop Bookshop clerk Open bookshop Help customer find a book 0 Close bookshop payment 9.00 am Book available Customer arrived Customer served Bookshop closed