Exercise $-$ Chapter $8($Business Process Reengineering BPR$)$

Let us consider the order$-$to$-$cash process of a bookshop, pictured below. In the past two decades, most of the bookshops have redesigned this process, transitioning from physical stores to digital stores. Among them, the most popular and successful example is Amazon $($Kindle store$).$

$1.$ Draw the order$-$to$-$cash process of the Amazon Kindle Store

$2.$ Compare the Amazon Kindle store order$-$to$-$cash process with the physical store order$-$to$-$cash process and list what BPR principles may have led the redesign.

BPR principle $1$: Capture information at the source, do not ask repeatedly for the same information, get the information from who produces it$.$

BPR principle $2$: Integrate information$-$processing work into the real work: have those who generate information act upon it$.$

BPR principle $3$: Have those who consume the output of the process drive the process.

BPR principle $4$: Empower process participants to make their own decisions, provide them with information needed to make decisions by themselves. Add a$-$posteriori statistical control.