Exercises No. 2

Single choice questions (Each question has 4 points, a total of 25 questions, and the total score is 100 points)

1) What is dividing a store into a men's department, a women's department, and a luggage department an example of?

A) Product departmentalization

B) Customer departmentalization

C) Process departmentalization

D) Geographic departmentalization

E) International departmentalization

2) A snack food firm is divided by the areas they serve, including one division for the United States, one for Europe, and another for Asia. How is this firm departmentalized?

A) By customer

B) By process

C) By geography

D) By function

E) By productivity

3) Machine, woodworking, and dry cleaning shops typically use which type of layout?

A) Product

B) Custom-products

C) Same-steps

D) Hybrid

E) Make-to-stock

4) Which type of layout is designed to move resources through a smooth, fixed sequence of steps?

A) Same-steps

B) Location

C) Custom-products

D) Quality

E) Make-to-order

5) Which of the following is an advantage of using a product layout plan?

A) They do not require specialized equipment.

B) They can be easily rearranged for new applications.

C) They can only be used for custom products.

D) They are inflexible in nature.

E) Unskilled labor can be utilized.

6) Which of the following participates in the business through analyzing their competitive environments and plan, organize, direct, and control the operations of their organizations?

A) Stockholders

B) Managers

C) Regulators

D) Agents

E) Customers

7) Which aspect of the management process involves determining what the organization needs to do and how best to get it done?

A) Organizing

B) Planning

C) Controlling

D) Processing

E) Monitoring

8) What function of the management process is used to monitor and ensure the organization is meeting its goals?

A) Planning

B) Organizing

C) Leading

D) Controlling

E) Budgeting

9) The first main component in the planning process is determining goals. What is the next step?

A) Developing a strategic mission

B) Developing a comprehensive strategy

C) Developing an array of tactics

D) Developing an operational plan

E) Developing a functioning budget

10) Which description defines the planning function of the management process?

A) Guiding and motivating employees to meet organizational objectives

B) Discussing how best to arrange an organization's resources into a coherent structure

C) Scanning the business environment for threats and opportunities

D) Determining what an organization needs to do and how best to get it done

E) Monitoring a firm's performance to make sure that it is meeting its goals

11) If a manufacturer divides the organization according to the way goods are created, what type of departmentalization is being utilized?

A) Functional departmentalization

B) Process departmentalization

C) Customer departmentalization

D) Geographic departmentalization

E) Brand departmentalization

12) Which of the following is a natural part of organizational growth?

A) Retrenchment

B) Entrepreneurship

C) Job specialization

D) Outsourcing

E) Team consolidation

13) Determining how people performing certain tasks can best be grouped together is called what?

A) Departmentalization

B) Specialization

C) Controlling

D) Leadership

E) Directing

14) What is the process of designing specific jobs that need to be done and identifying the people who will perform them called?

A) Departmentalization

B) Job specialization

C) Group tasks

D) Segmentation

E) Team cohesion

15) Which term identifies the grouping of jobs into logical units?

A) Specialization

B) Accountability

C) Authorization

D) Departmentalization

E) Process management

16) What kind of departmentalization happens when an organization is divided into operations categorized by tasks performed by employees?

A) Functional departmentalization

B) Process departmentalization

C) Customer departmentalization

D) Geographic departmentalization

E) Regional departmentalization

17) What type of departmentalization would be most effective for a small or new organization?

A) Geographic

B) Functional

C) Customer

D) Product

E) Process

18) If specific jobs are grouped into logical units based on location, what type of departmentalization is being utilized?

A) Functional

B) Product

C) Process

D) Customer

E) Geographic

19) A separate company unit responsible for its own cost and revenue is referred to as which of the following?

A) Centralized organization

B) Decentralized organization

C) Department

D) Job specialty

E) Profit center

20) Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

A) Quality

B) Production

C) Quantity

D) Clarification

E) Capacity

21) Performance refers to which of the following?

A) The principle that quality belongs to each person who creates it while performing a job

B) The consistency of product quality from unit to unit

C) How well the product does what it is supposed to do

D) The process by which a company analyzes a competitor's products to identify desirable improvement

E) Providing value by making products available when customers want them

22) Consistency refers to which of the following?

A) The principle that quality belongs to each person who creates it while performing a job

B) The sameness of product quality from unit to unit

C) The sum of all activities involved in getting high-quality products into the marketplace

D) The process by which a company analyzes a competitor's products to identify desirable improvements

E) Providing value by making products available where customers want them

23) Which description identifies the organizing function of the management process?

A) Guiding and motivating employees to meet organizational objectives

B) Determining how best to arrange an organization's resources into a coherent structure

C) Scanning the business environment for threats and opportunities

D) Monitoring an organization's performance to ensure that it is meeting its goals

E) Determining what an organization needs to do and how best to get it done

24) Which function in the management process is being utilized when a firm elects to move towards a more centralized structure?

A) Planning

B) Leading

C) Organizing

D) Controlling

E) Monitoring

25) Which description identifies the controlling function of the management process?

A) Guiding and motivating employees to meet organizational objectives

B) Determining how to arrange a firm's resources into a coherent structure

C) Scanning the business environment for threats and opportunities

D) Monitoring a firm's performance to ensure that it is meeting its goals

E) Determining what an organization needs to do and how best to get it done