Experience Differentiation 1 _______ A. is the same as product differentiation, but applied in the service sector B. uses only the consumer's senses of vision and sound C. keeps consumers from becoming active participants in the service D. is an extension of product differentiation in the service sector E. isolates the consumer from the delivery of a service

Which of the following is the best example of competing on low-cost leadership? 2) _______ A. A firm's products are introduced into the market faster than its competitors' products B. A firm produces its product with less raw material waste than its competitors C. A firm advertises more than its competitors D. A firm offers more reliable products than its competitors E. A firm's research and development department generates many ideas for new products

Response-based competitive advantage can be 3) _______ A. reliable response B. flexible response C. quick response D. all of the above E. none of the above

The main difference between PERT and CPM is that 4 ______ A. PERT assumes that activity durations are known B. PERT is more accurate than CPM C. PERT ignores activity costs D. CPM assumes that activity durations can vary E. None of the above are true