Question: Experience differentiation: attempts to make the service experience different for every single customer. keeps consumers from becoming active participants in the service. isolates the consumer
Experience differentiation:
attempts to make the service experience different for every single customer.
keeps consumers from becoming active participants in the service.
isolates the consumer from the delivery of a service.
is an extension of product differentiation in the service sector.
uses only the consumer's senses of vision and sound.
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