Question: Explain all these points Customer Relationship Management * CRM as a Business Strategy * Elements of CRM * CRM Processes and Systems * Goals of

Explain all these points

Customer Relationship Management

* CRM as a Business Strategy

* Elements of CRM

* CRM Processes and Systems

* Goals of CRM

* CRM Technology and Automation

* Outsourced Services

* Customer Responsiveness

* Customer-Supplier Relationship

* Interactions and Reciprocity

* Operational Excellence

* Product Leadership

* Customer Intimacy

* Relationship Oriented Culture

* Organization of Data Management

* Multichannel Communication Power

* CRM and ERP

* Operational CRM

* Analytical CRM

* Individual Value Proposition and Loyalty Programs

* CRM Success Factors

Chapters each topic/ point need to be explained separately at least one paragraph with valid examples where required.

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