Question: Explain design quality dimensions for television for each one Performance: primary product/service characteristics Features: added touches, bells and whistles (secondary characteristics) . Reliability/durability: consistency of

Explain design quality dimensions for television for each one

Performance: primary product/service characteristics Features: added touches, bells and whistles (secondary characteristics) . Reliability/durability: consistency of performance over time Serviceability: ease of repair defects/mistakes Aesthetics: sensory characteristics(sound, feel, look) Perceived Quality: past performance and reputation

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