Question: Explain how a person can become a responsive listener, how does this affect the supply chain and quality, and what are your recommendations? Please use

Explain how a person can become a responsive listener, how does this affect the supply chain and quality, and what are your recommendations? Please use some examples of how this can be accomplished. Please include in-text citation and references (at least 2 references).

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1. To provide an understanding of how trust is established in a communication context.

2. In this chapter, the reader should reflect on the following concepts: Basic values, basic interests, position, socialization process, mental variables and norm distribution.