Explain how performance metrics can be used to manage quality initiatives. Watch the following YouTube file: http://www.youtube.com/watch?v=mgoUwhmJZh0 Using the resources on the discussion board, according to the author of the video, explain how performance metrics can be used to manage quality initiatives.

Answer rating: 100% (QA)

Establishing Baseline Performance metrics help establish a baseline by measuring the current state of quality This involves identifying key performanc... View the full answer