Question: Explain how the following terms (under Total Quality Management), could apply at either KPU or APH T hen, give a practical example as to how

Explain how the following terms (under Total Quality Management), could apply at either KPU or APH Then, give a practical example as to how these could apply at KPU or APH? The three terms are:

Continuous Improvement - Emplyee Empowerment -Benchmarking

(Note: you can mix and match your answers for each organisation chosen.)

  1. Continuous Improvement

Theory:

Practice:

  1. Employee Empowerment

Theory

Practice

  1. Benchmarking

Theory

Practice

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