Question: Explain how the gap between service quality standards and customer expectations can occur. How can it be avoided?

Explain how the gap between service quality standards and customer expectations can occur. How can it be avoided?

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

Explain how the gap between service quality standards and customer expectations can occur. How can it be avoided? (100 words)

Q:

Which of the following is NOT a potential major gap in a gap analysis? Group of answer choices the gap between consumers' personal needs and expected service the gap between established quality...

Q:

International Journal of Economics, Commerce and Management United Kingdom Vol. III, Issue 6, June 2015 http://ijecm.co.uk/ ISSN 2348 0386 MEASURING SERVICE QUALITY GAP IN HIGHER EDUCATION USING...

Q:

1. What is the paper about? 2. What are the five latent constructs that show different aspects of service quality? 3. What are the hypotheses of this paper? 4. How was sampling done for the study?...

Q:

Based on the Service Quality Gap model, identify ALL True statements Gap 4 ( Communication Gap ) exists when there is a discrepancy between what is promised in marketing and what is delivered in...

Q:

Which gap in the Gap Model of Service Quality fundamentally represents customer expectations management through marketing communications? Multiple Choice Gap 1 : management's perceptions of customer...

Q:

please answer asap! Which gap in the Gap Model of Service Quality fundamentally represents customer expectations management through marketing communications? Question 16 options: Gap 1: managements...

Q:

14. Lets assume that Stacy had invested heavily in research and development to find just the right flavor combination and methodology to produce the baked pita chips. The process was costly, and...

Q:

Which gap in the Gap Model of Service Quality fundamentally represents customer expectations management through marketing communications? Multiple Choice Gap 2 : management's perceptions of customer...

Q:

Which gap in the Gap Model of Service Quality fundamentally represents customer expectations management through marketing communi Multiple Choice Gap 2 : management's perceptions of customer service...

Q:

Suppose you are a management consultant and a client asks you why companies include standard costs in their cost accounting systems. Prepare your response, listing several purposes for using standard...

Q:

Grocery chain Safeway Inc. discloses its inventory in the following manner on the balance sheet itself (dollars in millions). Rival grocer SUPERVALU Inc., on the other hand, disclosed information...

Q:

8 cadabb weekld = 7 0 9 4 Question 2 The movements of the client's body mostly do not indicate thoughts or emotions of the client. True or False? Select one:

Q:

As the manager of Smith Construction, you need to make a decision on the number of homes to build in a new residential area where you are the only builder. Unfortunately, you must build the homes...