Question: Explain how to evaluate decisions in a total quality environment. 2. Name and describe eight problem-solving tools. 3. List and explain the requirements for total

Explain how to evaluate decisions in a total quality environment. 2. Name and describe eight problem-solving tools. 3. List and explain the requirements for total quality implementation. 4. What is management's role in the implementation of SPC? 5. List and describe the strategies that can be used to overcome resistance to change. 6. Why, in your own words, would an otherwise ethical person make an unethical decision

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