Explain how you, as the Branch Manager of your bank will respond to the following issues/happening in your branch.

(a) You received a medical report on the mental incapacity of one of your cherished customers. Two days later his son came to see you to allow him to withdraw some money to settle the medical bills of his father.

(b) You received a letter from a court appointing one of the sons of your cherished customers who is mentally incapacitated as the receiver of his father’s account. Three days later, a letter including the obituary of the insane customer was brought to you. Today, a cheque was presented bearing the signature of the receiver.

(c) Mr. Mensah, one of your cherished customers came to your bank to open an account for his son who is
currently abroad.

(d) Mr Abasah suspected his daughter of going out with an alleged fraudster. He claims his daughter has been receiving financial support from her “fraudster boyfriend” which he usually channels through her account with your bank. In order to establish the validity of his claims he came to your bank and requested for a bank statement of his daughter’s account.

(e) Mr Nimako sent a stop order notice to his bankers on a cheque he drew for a customer after he noticed the goods were defected. Your bank received the letter at 9.45am today. At 11.05am the cheque in question was presented for payment.

Answer rating: 100% (QA)

a His son should not be allowed to withdraw money unless the customers thumb or toe impression or si... View the full answer